Frequently asked questions

1 How to sign up?
2 I have not received an e-mail confirming my registration, how do I proceed?
3 How to confirm my telephone number?
4 I have lost my confirmation code, what shall I do?
5 I have signed up and confirmed my registration, but do not see my cards?
6 How to purchase/load online public transport documents?
7 What can I do in the web portal?
8 Can I see my trips on the web portal?
9 Can I view my online purchases?
10 Can I request a new smart card through the web portal?